BP-1

Text

Text

Text

Text

Text

Text

Text

Text

Text

Text

Text

Key Performance Indicators

Strategic: Return on investment, Revenue growth, Market share

Operational: Short-term metrics (department performance)

Functional: Marketing Dept. - conversion rates; Finance - monthly new vendors added

Leading: Predict future.

Lagging: Measure achievements.

Sales: Handcarts sold, Tents sold, Wheel kits sold, Wheel classes sold, Tent kits sold, Toilets sold, Toilet kits sold, Washing stations sold, Washing kits sold, Buckets sold, Lids sold, Clothes washing stations sold, Clothes washing kits sold, Shower and hose adapters sold, Shower and hose adapter kits sold.  Engineering continuing education sold.  Lots sold. Community plans sold. Bus coach memberships sold.  Historic transportation errand trips sold.  Field trips sold. Guided vacations sold. Historic era clothing sold.  Fitting or sizing sessions sold.  Historic era clothing patterns sold.  Document scanning hourly rate sold.  Family history research hourly rate sold.  Family history writing hourly rate sold.  Food preservation supplies sold. School contracts sold.

Marketing: Website traffic, Doors knocked, Interested names, Contracts signed

Customer Service: Internal and external customer feedback polls.

Performance improvement:

[S.M.A.R.T.E.R. goals]: Specific, Measurable, Achievable, Relevant, Time-based, Evaluated, Reviewed/Revised/Removed